1. Introduction
Manifold AI Learning ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy describes how we collect, use, store, and safeguard the information you provide when using our website, manifoldailearning.com, our learning portal, live training sessions, community channels, and related services.
By accessing our website or enrolling in any program, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information you provide directly to us when you register for a course, make a purchase, subscribe to communications, join our community, or contact support.
Personal information
- Full name
- Email address
- Phone number (with country code)
- Billing address and tax details (such as GSTIN where applicable)
- Course enrolment details and learning progress
- Profile information you choose to share during onboarding or community participation
Payment information
Payments are processed by third-party payment processors (such as Razorpay, PayPal, PayU, and similar gateways). We do not store full card numbers, CVV codes, or banking credentials on our servers. The payment processor handles the financial transaction in accordance with its own privacy and security standards, including industry-standard PCI DSS compliance where applicable. We receive a confirmation of the transaction along with limited billing details necessary to issue an invoice and provide course access.
Automatically collected information
- IP address, browser type, device type, and operating system
- Page views, session duration, and referring URLs
- Course progress, video views, and engagement data within our learning portal
3. How We Use Information
We use the information we collect to:
- Provide course access and learning portal credentials
- Process payments and issue invoices and tax documents
- Communicate session updates, schedule changes, and course-related notices
- Send email and WhatsApp notifications about your enrolled programs
- Provide customer support and respond to questions
- Improve course content, platform experience, and overall service quality
- Share marketing communications for related programs (with your consent and the ability to unsubscribe at any time)
- Comply with legal, tax, and accounting requirements
5. Email and WhatsApp Communication
By enrolling in a program or registering interest, you agree to receive communications via email and WhatsApp regarding:
- Class schedules and live session joining links
- Recording availability and access details
- Course material updates and curriculum announcements
- Community announcements
- Customer support replies
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting support. Operational communications related to your active enrolments (access details, schedule changes, billing) will continue regardless of marketing preferences.
6. Third-Party Services
We rely on a number of third-party providers to deliver our services. Each provider has its own privacy policy that governs how it handles information processed on our behalf.
Payment gateways
- Razorpay, PayU and Tagmango Checkout (India)
- PayPal, Razorpay, Tagmango Checkout (international)
Learning platform
- Our learning portal partner, hosted on a third-party learning management infrastructure
- Video conferencing platforms (such as Zoom) for live sessions
Email and communication providers
- Transactional email service for receipts, access notifications, and operational messages
- Email marketing platforms for newsletters and program updates
- WhatsApp Business and community group platforms for cohort communication
Analytics and advertising
- Web analytics tools (such as Google Analytics) to understand traffic and learner engagement patterns
- Advertising platforms (such as Meta, LinkedIn, Google Ads) for marketing measurement, where applicable
These providers may collect, process, or store information on our behalf as part of the services they provide.
7. Data Sharing
We do not sell your personal information to third parties. We may share limited information in the following situations:
- With service providers strictly necessary to deliver our services, as listed in Section 6
- When required by law, court order, or a request from a regulatory authority
- To enforce our Terms and Conditions or protect our rights and the rights of other learners
- In connection with a business transfer (such as a merger or acquisition), with reasonable notice provided to affected users
8. Data Retention
We retain personal information for as long as is reasonably necessary to:
- Provide course access (typically the lifetime of your enrolled program plus any associated access window)
- Maintain accurate financial, billing, and tax records as required by Indian law (generally up to 7 years)
- Respond to support queries and resolve disputes
- Comply with applicable legal and regulatory obligations
When information is no longer required, we securely delete or anonymise it.
9. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS) for data transmission, access controls on internal systems, and periodic review of third-party providers' security practices.
While we take these measures seriously, no system is completely secure. You are responsible for keeping your account credentials confidential and notifying us promptly of any suspected unauthorised access.
10. International Users
Manifold AI Learning is based in India. If you access our services from outside India, your information may be transferred to, stored, and processed in India. By using our services, you consent to this transfer.
International payment gateways (such as PayPal and Razorpay) and other third-party providers may process information in their respective jurisdictions, governed by their own privacy policies.
11. User Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of the information we hold about you
- Correction — request correction of inaccurate or outdated information
- Deletion — request deletion of your information, subject to legal and tax retention requirements
- Withdrawal of consent — for any processing based on consent
- Opt-out — from marketing communications at any time
To exercise these rights, email support@manifoldailearning.in. We will respond within a reasonable timeframe and may require verification of your identity to protect your information.
12. Children's Privacy
Our services are designed for working professionals and adult learners. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action to remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will update the "Last updated" date at the top of the page. Material changes will be communicated through our website or by email where appropriate.
You are responsible for reviewing this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact
For questions, requests, or concerns regarding this Privacy Policy or how your information is handled, please contact:
- Email: support@manifoldailearning.in
- Website: manifoldailearning.com